What’s happening in our world

News, information and resources about us, our clients, our partners and the things we love.

Five principles that deliver results for Red Moki’s customers

At Red Moki we believe in empowering IT leaders through flexible and transparent partnerships that enable the delivery of positive business outcomes for their organisations.Here are five ways we deliver results for customers:

Harnessing the power of self-service: 4 questions you need to answer

When it comes to measuring the success for any technology, two key factors are user experience and how widely it is adopted. No matter how good a certain technology is, it will not add the value you intended to your business if users don’t adopt it – and one reason for that lack of adoption could be poor UX. Self-service is one of the disruptive ways of making something user-friendly. It’s a growing focus for businesses and solution providers, including ServiceNow. Traditional forms of service delivery are expensive, can involve excessive wait times for end-users and, importantly, they don't enable the effective measurement of user experience.

Making work life as great as real life

Among the most satisfying projects Red Moki is involved with include working with organisations to enhance their HR processes.When an organisation implements a solution to transform workflows such as ServiceNow’s HR Service Delivery it can have a transformative effect on their culture, and that’s always a joy to see.One of the principles behind ServiceNow is a belief in the concept of “making work life as great as real life”.

An upgrade worthy of its big-time New York name

Recently, the Red Moki team have had the pleasure of working on upgrading ServiceNow customers to the latest release of the Now Platform, known as New York.‍ServiceNow delivers two major releases each year, typically in March and September.They’re named after global cities in alphabetical order. (The previous release was Madrid and next year we’ll get Orlando followed by Paris.)‍The New York release comes with some bold, “Big Apple” kinds of enhancements and capabilities – it extends new desktop and native mobile capabilities across the workplace at scale, enabling companies to make their employees’ lives at work as simple, easy and mobile-friendly as our real lives.

Process automation: closing the gap between expectation and reality

At Red Moki we’re all about delivering workflow automation solutions that lead to real productivity gains for our clients.‍There’s nothing more satisfying than seeing the transformational results of a new solution that takes away the pain of an old paper-based system, replacing it with a seamless, easy-to-use digital solution that simplifies and de-stresses the workday for staff.‍But getting from the vision to the reality of these types of transformations isn’t necessarily an easy journey.