At Red Moki, we like to think of ourselves as a school of fish swimming in the sea of IT transformation: a sight to behold as our team moves forward in unison, changing direction with lightning speed when required. Our clients get a whale-sized delivery experience from fast-moving, agile experts whose experience is as deep as the ocean.

Where did we get our name?

Red moki is a fish species found off the coast of New Zealand’s North Island and Southern Australia.

They’re a territorial fish – and we can relate to that. As IT professionals, we stick to swimming in the waters we know, but, like our name sake, that territory is wide and deep, and we swim through it with expertise and confidence.

Red moki are also a long living bred (individual fish can survive up to 60 years). That’s something else we like about them. It reminds us of the enduring relationships we cultivate with customers. Once you start swimming with our school of experts, you won’t want to leave.

But enough of the fish analogies, here’s what we deliver

Value

Businesses are sick of paying consultancy fees that aren’t pegged to results. Our subscription model enables rapid and continuous delivery of solutions that benefit our clients’ operations.

Expertise

We’re a team of 75+ IT professionals with world-class experience and expertise in ServiceNow. We’re agile, fast and flexible.

No nonsense

We’re not afraid to call a spade a spade. Our real-world knowledge and skills mean we can be up-front with clients if there’s a better way of doing things.

A full service offering

We know how to get the most from the ServiceNow platform. Our unique offering is designed to deliver smarter, more productive, and effective outcomes. Allowing you to extract maximum value from your investment.

We offer the following services

Advisory

You wouldn’t ask a SAP developer how you should run your supply chain, so why would you ask a ServiceNow developer how to run your IT operations? Our functional consultants have many years of experience in the design and implementation of end to end processes for ITIL and IT operations. Not just that, they also have practical experience of having been operational mangers in large complex environments.

Implementation

Based on the many ServiceNow deployments successfully completed by our team, we have developed a structured implementation method for new ServiceNow deployments. By adopting an agile delivery model and parallel work streams we can deliver complete deployments in a matter of weeks.

Business as Usual

Day to day administration, responding quickly to the requests from your business, and undertaking small enhancements and providing advice to ensure your success are the key features of our BAU offering. With a large pool of resource to call on, we are able to provide a service offering that is extremely flexible, enabling our clients to call on the skills they need, when they need them.

Upgrades

Keeping our clients “upgrade ready” is critically important. “Upgrade ready” means eliminating issues that result in files being skipped during an upgrade, causing clients to be unable to leverage the power of new features that become available with each release. Our relentless drive for quality and best practice ensures timely, low cost upgrades

Testing & Quality Assurance

High quality, automated and repeatable test cases are critical to being able to deliver frequent, incremental updates to your ServiceNow platform. Our team is experienced in developing and automating these tests. To further ensure the quality and integrity of your ServiceNow platform we work with a third-party bench marking tool that provide an independent and objective assessment of the quality of the work we do for you.

Our people have delivered many projects across the range of applications within the ServiceNow platform. Some of them have been working with ServiceNow since the original Aspen release!
We can deliver implementation and BAU support services across the following areas of ServiceNow:

Our senior team have decades of IT management and execution experience working across enterprise software sales, professional services, and strategic vendor partnerships.