We’re a different kettle of fish

Red Moki isn’t your typical IT service partner. As ServiceNow experts, we understand your business and technology needs are dynamic, but the way consultancies tend to charge for their services isn’t.

Find out more about who we are and how we work

With that in mind, we’ve developed a delivery model that’s optimised for what clients tell us they need from us:

Deep capability across ServiceNow products

An agile, responsive and ﬂexible approach

A subscription-based pricing structure that ensures rapid & continuous delivery of value

Automation benefits flow after Red Moki implements ServiceNow HR solution for Watercare

A specialist team of ServiceNow experts stepped up with a tailored approach to rapidly transform employee services for New Zealand’s largest water company.

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What’s happening in our world

The latest news and information about us and the things we love.

Five principles that deliver results for Red Moki’s customers

At Red Moki we believe in empowering IT leaders through flexible and transparent partnerships that enable the delivery of positive business outcomes for their organisations.Here are five ways we deliver results for customers:

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Harnessing the power of self-service: 4 questions you need to answer

When it comes to measuring the success for any technology, two key factors are user experience and how widely it is adopted. No matter how good a certain technology is, it will not add the value you intended to your business if users don’t adopt it – and one reason for that lack of adoption could be poor UX. Self-service is one of the disruptive ways of making something user-friendly. It’s a growing focus for businesses and solution providers, including ServiceNow. Traditional forms of service delivery are expensive, can involve excessive wait times for end-users and, importantly, they don't enable the effective measurement of user experience.

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Making work life as great as real life

Among the most satisfying projects Red Moki is involved with include working with organisations to enhance their HR processes.When an organisation implements a solution to transform workflows such as ServiceNow’s HR Service Delivery it can have a transformative effect on their culture, and that’s always a joy to see.One of the principles behind ServiceNow is a belief in the concept of “making work life as great as real life”.

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An upgrade worthy of its big-time New York name

Recently, the Red Moki team have had the pleasure of working on upgrading ServiceNow customers to the latest release of the Now Platform, known as New York.‍ServiceNow delivers two major releases each year, typically in March and September.They’re named after global cities in alphabetical order. (The previous release was Madrid and next year we’ll get Orlando followed by Paris.)‍The New York release comes with some bold, “Big Apple” kinds of enhancements and capabilities – it extends new desktop and native mobile capabilities across the workplace at scale, enabling companies to make their employees’ lives at work as simple, easy and mobile-friendly as our real lives.

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